Every part of your order processing will be done on site at our Manassas, VA photo lab. Olson Photography staff members will do all data entry, printing, package assembly and shipping. (The wall decal is the only product that will be outsourced).
The pictures will be shipped to your league directors within two weeks from the picture date, however the majority of the pictures are returned within one week. This is a guarantee that we have honored with every league we have photographed. Coaches will distribute the photos to the players. Pictures can also be shipped directly to each coach. Please contact Olson Photography for more details on this option. The wall decal will be drop shipped directly to the customer and will not arrive with the rest of the child’s pictures. Please allow 2-3 weeks for delivery of the wall decal. A reorder form will be enclosed with your child’s pictures.
We use state of the art digital equipment in our photo lab, which produces the highest quality products. Our photographer’s are equipped with top quality digital cameras and lighting sources.
Picture day can be used as a fund raiser for your organization. This is an excellent way to raise money for your league that doesn’t require the time commitment that other fund raising opportunities do. Please contact Olson Photography for details on the fund raising program.
If your league has sponsors, Olson Photography will be happy to be a team sponsor. We will provide a complimentary 5×7 team portrait mounted on an 8×10 wood plaque for each sponsor. Sponsor photo will include league graphics, thanking the sponsor and displaying the year. The team picture will be encased in acrylic to protect the photo from fading or curling, as well as giving it a quality appearance.
Each head coach will receive either a complimentary 5×7 team portrait mounted on a 7×9 wood plaque or our custom coach team photo. The team picture will be encased in acrylic to protect the photo from fading and curling as well as giving it a quality appearance. The custom coach team is an 8×10 photo printed with a personalized thank you to the head coach, as well as displaying the league logo and a 5×7 team photo. The league will decide which product will be given to the head coach prior to picture day, and the choice will apply to all teams. We will provide a complimentary 5×7 team portrait for the assistant coach. Olson Photography contributes these products to recognize the coach’s commitment to your sports program.
The league will provide Olson Photography with the game schedules so we can schedule the teams for photos on picture day. Each team will have a designated picture time that is convenient to their game time. Our shoots are well staffed, very organized and consistently operate on schedule.
Olson Photography will pay for the use of an indoor facility. Spring and fall photos are normally taken outside with an indoor facility reserved as a back up in case of inclement weather. Backdrops are provided for indoor shoots. A league representative needs to schedule the picture location with the county at least 10 business days prior to picture day, pay for the use of the facility, and submit a copy of the building use form to Olson Photography for reimbursement. Please contact us before you schedule with the county so we can discuss the hours needed.
Each photo shoot is staffed with professional well-trained photographers, a supervisor and a photo coordinator who will check in each team and be available to offer any assistance to our customers. The shoots are adequately staffed to ensure a smooth and enjoyable picture session.
Picture order envelopes will be shipped to the league directors at least two weeks prior to picture day. Please check with your coach if you have not received your envelope before picture day. Extra envelopes will be available on-site with the photographers. Please mark your order and fill out the envelope completely, with payment inside.
Pictures must be paid for on picture day in order to receive your photos with the rest of the team. Payment is to be enclosed in the order envelope, which is given to the photographer as your child’s individual picture is taken. We accept Visa, Mastercard, American Express, Discover, Checks and Cash. (Photographers DO NOT carry change)
Packages have been designed to provide the customer with a variety of the most popular products at a price that is more economical than purchasing those items separately. Most packages will include a team photo. Products are also available as ala-carte items. Prices for ala-carte items that are not listed on the order envelope will be provided at the shoot. There are no substitutions within a package.
We have a 100% guarantee on all of our products. If we fail to meet your expectations and you are not completely satisfied, we will gladly retake your photos or issue a full refund on the returned photographs. In some cases it may be possible to reprint the pictures to correct the problem. We do our very best to resolve any customer service issues in a timely manner.
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